Voice: 719.966.7048     -     Text: 719.309.4055     -     Email: guestservices@surfchateau.com  

Physical address:                                                                                                                    
1028 Wave St.                                                                              
Buena Vista, CO 81211                                          

Office/mailing address                                                                                
901 South Main St. - P.O. Box 5246                                                                           
Buena Vista, CO 81211-5246                                                        

General Information

  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • The Surf Chateau is strictly non-smoking
  • We are not pet-friendly (service animals are of course welcome)

ROOM SELECTION: Our rooms are unique. Not all of them will work for all guests, so please be sure to read the room description before completing your reservation. And of course do not hesitate to call or email with any questions.

SELF CHECK-IN: Please note that there is no lobby at the Surf Chateau. Our unique self check-in system allows you to simply go straight to your room and make yourself at home. Of course we'd love for you to stop by our office and say hello, but it's not necessary. We are available 24/7 in case you need anything. Instead of a key card, access is via a unique code. There's no key to lose or keep track of when you are coordinating with friends.  And better yet, there's nothing to carry around when you're out on the river or trail. Your reservation confirmation email will include all of the important details, so please make sure to read through it carefully. Also, when viewing this email, make sure to select "display images below" (or similar) so you can see the floor plan. Don't hesitate to call 719.966.7048 if you have any questions. 

CANCELLATIONS: Please let us know by 3pm MST 48 hours before your check-in date if you need to cancel. If we don’t hear from you by then, we’ll charge a cancellation fee equal to one night’s room and tax to your credit card. In the event that your reservation is for multiple nights and the room rate varies per night, the cancellation fee will equal room charges and taxes for the first night of your stay.

Reservations designated as non-refundable at the time of booking remain non-refundable regardless of circumstances.